![]() ![]() While on the call, press the volume key and make sure the volume hasn’t been turned down. If the handset is faulty we will email you instructions on where to return the handset.įaults and Solutions Issue Solution Receiver is not picking up any sound First, check if the app VoIP user is active on the keypad, Then, dial 121 to do an echo test. You’ll also need to reboot the handset, and possibly any networking equipment such as your router or network switches. You may be asked to move the handset to another ethernet port or swap some parts with another phone that is working to see if the issue persists. If your handset develops a fault then we will need to do a remote session with you to see what the issue is. To unmute the active caller please press the mute button again to take the active caller off hold and speak to the active caller Please note the active caller will not hear any hold music when you put the caller on mute. To unhold the active caller please press the hold button again to take the active caller off hold and speak to the active callerĭuring a call you can put somebody on mute by pressing the mute button to put the active caller on mute. When a call comes in you would be given the option to accept or reject the call that comes through from your VOIP extension.ĭuring a call you can put somebody on hold by pressing the hold button to put the active caller on hold The app will begin dialling the number who you want to call How to answer calls with GS Wave Lite Once you have tapped it will begin to call the number that you have missedĬalling from the phone book First go to your contacts tab Click on the contact you want to call Then press the phone icon to begin calling the number. To redial a number from call history First go to Call History Then pick the number you want to call by tapping on the Dial the number on the keypad Once you have put your number in press the call button to begin calling the number When you press call it will begin calling the number you have dialled. To test inbound calls from Callcentric to your Asterisk installation, follow the directions listed in this FAQ.First go to the Dialpad Make sure your VOIP account says ready underneath the ‘s-ip’. You can make a test call to 17771234567, or if you are signed up for one of Callcentric's rate plans you can place a call to a traditional landline or mobile phone by dialing either:ġ + the area code and number for calls to the USĠ11 + the country code, area code, and number for calls worldwide (you may also use 00 instead of 011). If your softphone has successfully registered, you should see Account is ready near the top of the menu, as detailed in the screenshot below. ![]() ![]() To confirm that your softphone has successfully registered to our service, place your finger on the left side of the screen and swipe right to bring up the main options menu. Optionally you may change it in your account preferences. Your SIP password is the same password you create when you sign up for your Callcentric account. This is either the default extension 1777MYCCID OR 1777MYCCIDEXT, where 1777MYCCID is the 1777 number assigned to you by Callcentric and EXT is the three digit extension you are trying to register this UA to.Įnter your SIP Password here. In these fields, please specify the following: On the next screen, tap the Get configuration button.Īfter tapping the Get configuration button, you should be prompted to enter your Callcentric credentials. Next, on the Provider's list screen select United States and then tap on Callcentric. Open the Zoiper application by tapping on the softphone's icon on your mobile device interface.Īfter launching the application, please tap on the Providers list button on the bottom of the application, as detailed in the screenshot below: **While this guide is specific to the Android platform, the configuration parameters should be the same/similiar on an iPhone/iOS Device. *Please be aware that if you are using using Zoiper over 3G/4G/EDGE, depending on your mobile carrier and service plan, you may be billed for data usage. We recommend that you read each step through in its entirety before performing the action(s) indicated within the step. These instructions are based on Zoiper Mobile V 2.8.19 and will walk you through a basic configuration so that you can use your Zoiper on your mobile device to place and receive calls via your Callcentric account Zoiper Mobile is a softphone application for Android and iPhone/iOS devices that is both feature rich and easy to use. Security considerations for Callcentric customers ![]()
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